In some jurisdictions and subject to your consent, Abbott Web Sites collect personal information, such as health related information. We may also collect sensitive personal information, including health-related information, if you provide that information to us through our customer support channels.
This information shall be designated as "sensitive" under India’s data protection or privacy laws. Abbott shall adopt additional measures as required under Indian laws for the processing of such information. In addition, individual Abbott subsidiaries or affiliates may adopt measures to address local custom or social expectation about such information.
By providing us with sensitive personal information, where required by applicable law, you are actively indicating your consent to Abbott collecting, transferring, storing and processing it
How does Abbott use personal information that I have provided?
Abbott will use the personal information you provide through Abbott Web Sites to respond to your questions and to provide you with efficient customer service. Abbott will use the personal information you provide to process and fulfil any orders you make on the Web Site (including to send you information about the ordering process by email, SMS or post), validate, facilitate and manage your customer account and to process and deal with your inquiries.
Abbott will use the personal information, including health-related information, you provide when you contact us through our customer support channels to provide you with customer support services.
We may also use this personal information for other business purposes, such as to offer you the opportunity to receive notices regarding Abbott’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions (if you have given your consent where required under applicable laws).
Your provision of personal information to Abbott is required to fulfil the terms of a contract you have with us to provide you with the product or service you have requested (such as when you place an order through our Web Site).
We also process personal data where necessary for compliance with our legal obligations, such as those in relation to product or medical device safety.
We may also process your personal information, where we have legitimate business interests to do so, such as to provide you with customer support, to evaluate and improve our existing products and services and our Web Site, and to research and develop new products and services.
If required under applicable laws, we may rely on your consent to send you information about our products or services, to invite you to participate in surveys about our products, to notify you about special promotions, and to process data collected through cookies or similar technologies on our Web Site.
Will Abbott combine personal information I provide to Abbott with other personal information about me?
Abbott may combine the personal information that a customer provides on one Abbott Web Site with the personal information provided by that customer on other Abbott Web Sites.
Abbott may combine personal information that you provide to us online with our offline records.
Abbott may combine personal information that you have provided to us directly with records provided by third parties.
We use this consolidated information to help us better design Abbott Web Sites and Abbott products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.
What choices do I have about how Abbott collects and uses personal information about me?
You may always limit the amount and type of personal information that Abbott receives about you by choosing not to provide the information or enter any personal information into forms or data fields on Abbott Web Sites.
Some of our services can only be provided to you if you provide us with appropriate personal information. Other parts of Abbott Web Sites may ask whether you wish to opt into our contact lists for offers, promotions and additional services that may be of interest to you.
Does Abbott share personal information with third parties?
Abbott will not sell or license your personal information to third parties except in connection with the sale or transfer of a product line or division, or in connection with a joint marketing programme or if you have given your consent, if required under applicable laws.
Abbott may share your personal information with third parties with whom Abbott is jointly marketing a product or service or jointly conducting a programme or activity. It is Abbott’s practice to notify you if you are registering for a programme that will be conducted in conjunction with another company that may require access to your personal information.
Abbott may also share your personal information with vendors with whom Abbott contracts to carry out business activities for Abbott (such as customer support services, delivery services, online payment services and fraud detection services). If Abbott provides your personal information to vendors to assist us with our business activities, it is Abbott’s practice to require those vendors to keep your personal information confidential and to use your personal information only to perform functions for Abbott.
Abbott may share your personal information with a third party in connection with the sale or transfer of one of its product lines or divisions so that the buyer can continue to provide you with information and services.
Abbott reserves the right to disclose your personal information to respond to authorised information requests from government authorities or law enforcement agencies, to address national security situations, or when otherwise required by law. In certain cases, Abbott may also disclose your personal information to legal advisers and auditors.
Who within Abbott will have access to personal information about me?
Personal information can be accessed by a restricted number of Abbott employees.
We train our employees about the importance of privacy and how to handle and manage personal information appropriately and securely.
How does Abbott secure personal information?
It is Abbott’s practice to secure each web page that collects personal information; however, the confidentiality of personal information transmitted over the Internet cannot be guaranteed.
By consenting to this Privacy/Cookies Policy, you agree that the measures taken by Abbott to safeguard your personal information are adequate keeping in mind the information being collected. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health.
Abbott cannot guarantee that unauthorised third parties will not gain access to your personal information; therefore, when submitting personal information to Abbott Web Sites, you must weigh both the benefits and the risks.
In addition, Abbott Web Sites covered by this Privacy/Cookies Policy will display a warning whenever you link to a Web site that is not controlled by Abbott or subject to an Abbott Privacy/Cookies Policy; you should check the privacy policies of such third-party Web sites before submitting personal information.
Does Abbott transfer personal information to different jurisdictions?
Abbott stores data on secured servers in several countries around the world. Please be aware that information you provide to us or we obtain as a result of your use of the Abbott Web Sites may be processed and transferred outside India , including the United States.
The privacy and data protection laws in such countries may not be equivalent to the laws in your country of residence. By using and participating in any Abbott Web Sites or providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in such countries.
We may provide, or use other third parties to provide, customer support services in the EEA, UK, US or North Africa . When you call our customer support channels, your call will initially be routed through a call. If we are unable to resolve your issue at this initial stage, we may need to escalate your request to a team located outside India .
This means that your personal information may be accessed initially within India and subsequently from outside India. Your personal information will be stored on a secure cloud-based data management system which has role restricted access.
For how long will Abbott store my personal information?
Your personal data will be stored for as long as it is needed to deliver and make available to you the app, service or product that you have requested, or in accordance with any legal requirements, including in relation to product and medical device safety. For further information, please contact or our EU-DPO office using the details below.
How does Abbott protect the privacy of children?
Abbott does not knowingly collect or use any personal information from children on Abbott Web Sites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services.
If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
How may I correct personal information or delete it from current customer records?
In accordance with India’s data protection laws, you may request that we remove your personal information from our current customer records or that we amend your personal information.
Please notify us of your wishes by contacting us in one of the ways specified below. For our record keeping purposes, we will retain certain personal information you submit in conjunction with commercial transactions.
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