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Freestyle Libre replacement policy

Freestyle Libre replacement policy

FreeStyle Libre Replacement Policy

Need help with your FreeStyle Libre? Our online support service makes it quicker and easier for you to get the support you need.

FreeStyle Libre Reader:

  • The FreeStyle Libre Reader has a standard warranty of two years, from the date of purchase

  • To avail one- year additional extended warranty, registration is mandatory.

Register Your FreeStyle Libre Reader for warranty
Freestyle Libre Reader

FreeStyle Libre Sensor:

FreeStyle Libre Sensor will be replaced in the following cases:

  • Incase the Sensor falls-off within the first 14 days of application

  • Sensor not collecting any data

  • Sensor collecting data for less than 14 days

  • Continuous low glucose readings by sensor for more than 72 hours

  • FreeStyleLibre sensors shall be used with FreeStyle LibreLink App* or Reader only for activation as well as for data retrieval. Abbott shall not be liable for any loss, damage or incorrect reading displayed by FreeStyle Libre sensors if used with an application or source, not authorized by Abbott, either for activation, usage or for data retrieval

FreeStyle Libre Sensor

FreeStyle Libre Pro Replacement Policy

FreeStyle Libre Pro Reader and Sensor:

  • For queries on replacement of FreeStyle Libre Pro reader or sensor, please contact your doctor

  • FreeStyle Libre Pro sensors shall be used with FreeStyle Libre Pro reader only for activation as well as for data retrieval

  • Abbott shall not be liable for any loss, damage or incorrect reading displayed by FreeStyle Libre Pro sensors if used with an application or source, not authorized by Abbott, either for activation, usage or for data retrieval

  • FreeStyle Libre Pro sensors shall be used with FreeStyle Libre Pro reader only for activation as well as for data retrieval. Abbott shall not be liable for any loss, damage or incorrect reading displayed by FreeStyle Libre Pro sensors if used with an application or source, not authorized by Abbott, either for activation, usage or for data retrieval

FreeStyle Libre Pro Reader and Sensor

FreeStyle Optium Neo Replacement Policy

FreeStyle Optium Neo:

  • One-year additional warranty provided the product is registered as per the information provided in the product pack

  • The warranty period will start from the date of purchase

  • For further conditions, refer to the product warranty conditions mentioned in the product insert

FreeStyle Optium Neo

Abbott Healthcare Pvt. Ltd. internally reviews each replacement request and reserves the right to grant/reject replacement request

In the event of a replacement, the customer is advised to retain the product against which replacement is being sought. As per process, the replacement will be provided once the product is collected by Abbott Healthcare Pvt. Ltd

Contact our customer care service for warranty or replacement:

CALL US
EMAIL US

Call us on 1800 2100 998. Email us at adc-cs.in@abbott.com
Operational hours: 8:30am – 5:30pm, Monday to Friday |  Excluding Saturday, Sunday and national public holidays

Need additional support? Please write to us at gmoffice_diabetescare@abbott.com 

For queries on replacement of FreeStyle Libre Pro Reader or Sensor, please contact your doctor

If you have a question about warranty, make sure you have the serial number at hand. 

The photo shows where to find the serial number.

Reader Serial Number

Cookie Policy and Disclaimer

FreeStyle Libre uses cookies to give you the best website experience. By using our website, you consent to the use of cookies per our privacy policy. FreeStyle.abbott/in-en is a product specific website only intended for residents of India.

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India (en-IN)

The FreeStyle Libre continuous glucose monitoring system is indicated for measuring interstitial fluid glucose levels in people (age 4 and older) with diabetes mellitus. The indication for children (age 4 – 17) is limited to those who are supervised by a caregiver at least 18 years old who is responsible for supervising, managing, and assisting the child in using the FreeStyle Libre system and interpreting its readings.

Health care professionals and consumers should be aware about the limitations of available scientific evidence for use of this device in any other groups of patients who require diabetes management. Always read the label and use as directed.

For more information call Customer Service on 1800 2100 998

No use of any Abbott trademark, trade name, or trade dress in this site may be made without the prior written authorization of AHPL, except to identify the product or services of the company. The product images are for illustrative purposes only.

Disclaimer
www.FreeStyleLibre.co.in is a product-specific website intended only for residents of India. If you are resident of another country, please contact your local Abbott affiliate to obtain the appropriate product information for your country of residence.

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© 2024 Abbott. All rights reserved. The sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott. ADC-102508 v1.0 09/24

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