Support for your FreeStyle Libre 2 system

We’re aware of the iOS 17 release by Apple and plan to update the Compatibility Guide as soon as iOS 17 is verified for compatibility with our apps. We always recommend checking the Compatibility Guide before updating your phone’s OS.

If you are using an operating system or phone that is not listed on the Compatibility Guide, it’s important to note that some functionality such as glucose alarms¹ and data sharing² may not work on phones or operating systems that have not been evaluated or have been deemed incompatible.

We recommend displaying automatic operating system updates on your mobile device.

Please visit our User Manuals page for future Compatibility Guide updates.
 

1. Notifications will only be received when alarms are turned on and the sensor is within range of the reading device. You must enable the appropriate settings on your smartphone to receive alarms and alerts, see the FreeStyle LibreLink User’s Manual for more information.

2. The user’s device must have internet connectivity for glucose data to automatically upload to LibreView and to transfer to connected LibreLinkUp app users.

We are regularly evaluating and verifying compatibility with newer operating system versions with the FreeStyle LibreLink^◊ apps.

When a new operating system has been released by Android or Apple, our teams work as quickly as possible to verify and confirm compatibility.

Once a new operating system version is verified to be compatible, it will be published in our Compatibility Guides. Please check the Compatibility Guide before installing a new operating system version on your smartphone.
 

◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.

Yes. There are two new features being introduced with iOS 17 that will impact your ability to use the FreeStyle LibreLink^◊ apps.

New iOS 17 features:

• StandBy Mode
• Assistive Access Mode
   

◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.

StandBy Mode is a new feature with iOS 17 that activates the iPhone lock screen when it is charging and positioned on its side. The mode may impact your ability to receive time – sensitive notifications such as glucose alarms¹ and alarms unavailable notifications¹ Sensor ends in 3 days, 1 day, Sensor has ended notifications from the FreeStyle LibreLink^◊ apps.
 

1. Notifications will only be received when alarms are turned on and the sensor is within range of the reading device. You must enable the appropriate settings on your smartphone to receive alarms and alerts, see the FreeStyle LibreLink User’s Manual for more information.

◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.

If you plan to use StandBy mode, it’s important to configure your phone settings correctly to show notifications when using StandBy mode. Follow the steps below to ensure you continue to receive time-sensitive notifications.

StandBy Mode:

• On your iPhone tap Settings
• Tap StandBy
• Turn ON Show Notifications

The Assistive Access mode is a new feature with iOS 17 that distills apps and experiences to their essential features to lighten the cognitive load for people with disabilities.

At this time, we do not recommend using this mode when using your FreeStyle LibreLink^◊ app as it will impact your ability to activate a Sensor and make changes to the app settings that could affect alarm¹ behavior.
 

◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.

1. Notifications will only be received when alarms are turned on and the sensor is within range of the reading device. You must enable the appropriate settings on your smartphone to receive alarms and alerts, see the FreeStyle LibreLink Manual for more information.

At this time, we do not recommend using this mode when using your FreeStyle LibreLink^◊ app as it will impact your ability to activate a Sensor and make changes to the app settings that could affect alarm¹ behavior.

If you’ve turned Assistive Access mode ON, you will need to turn this feature to the OFF position to ensure your FreeStyle LibreLink^◊ app works as expected.

How to Turn OFF Assistive Access mode:

• Triple click the power button on the side of your iPhone
• Enter Assistive Access Passcode
• Allow your phone to exit Assistive Access mode
   

◊ The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our website for more information about device compatibility before using the app. Use of the FreeStyle LibreLink app may require registration with LibreView.

1. Notifications will only be received when alarms are turned on and the sensor is within range of the reading device. You must enable the appropriate settings on your smartphone to receive alarms and alerts, see the FreeStyle LibreLink User’s Manual for more information.