Most orders arrive on time. Occasionally though, the tracking may be marked as 'delivered' when you have not received your order. If the tracking for your order shows it as 'delivered' but you have not received it, you should:

1. Check if someone else at your address has accepted it
2. Look around the delivery location. Your order may have been left with a neighbour or in a safe place like a porch or garage
3. Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection
4. Contact the carrier. Ask if they have additional information about where your order is. Make sure you have your tracking number or delivery confirmation number handy. Note: Some carriers may deliver until 10pm